Ugo ships internationally, and ships to the vast majority of countries. All of our orders are sent using a tracked delivery service.

Shipping costs are automatically calculated before payment according to destination.

Our products are Made in Italy and thanks to trade agreements between the European Union and other Countries (UK, Switzerland, Canada, Japan, Singapore and New Zealand), shipments to these Countries are generally not subject to import duties, or subject to a reduced import duties. To ensure reduced or duty-free access we include the preferential origin declaration on the Custom Invoice, as required by the agreements. However, we cannot fully guarantee the absence of customs charges, as each shipment may be assessed differently by local custom authorities. In the rest of the World each area has different rates and, when due, custom duties are never included in the total price that you pay on our online store. Customs fees, when applied, are the responsibility of the customer and are determined by their country of residence. Please, contact us if you need more informations.

Returns can be made within 14 days of receipt of the bag, sending to info@ugofordogs.com the wish to return the product with your name and the order number; as soon as the request is received, you will be sent an e-mail with instructions on how to make the return, which will be at your expense and under your responsibility. Once we have received your return, we will proceed to check the product and refund your purchase using the same payment method used, provided that the product’s condition is such as to allow it (the product must be intact, with attached label, complete with all the accessories, clean and must not have been used). Please note that the missing return of the aluminium base will entail the payment of the full price of the bag. Missing or damaged accessories (pillows, elastic band, lace for shoulders) may result in a deduction from the refund amount. Damaged bag may result in a deduction from the refund amount. Moreover, if we will be charged any customs fees to receive your return, these will be deducted from your total refund amount. We will charge your return also for the amount of fees that PayPal or Stripe had charged to us for your purchase where permitted by the applicable law in your Country. We will not refund the shipping costs where permitted by the applicable law in your Country. 

Please note that if you return your product due to a change product/size/color/…, the new shipment will be on your charge.

For questions or assistance, please, contact us.